FAQs
How can I contact Avesa?
You can email us at hello@avesa.life where
our customer service team will be happy to help you with whatever you
need!
Do you ship worldwide?
At this stage we only ship within Australia.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must
request any changes/cancellations within 12 hours of ordering. All
requests after this time will be denied. Your order can be returned for a
full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
When will my order be processed?
Please allow extra time for your order to be processed during
holidays and sale seasons. We process orders between Monday and Friday.
Orders will be processed within 1-3 business days from the order date
and shipped the next day after the processing day. Please note that we
don't ship on weekends.
How long will it take to receive my order?
Orders may take 5-7 working days to arrive.
What if I don't receive my order?
If you don't receive your order within 10 days after shipping, you are eligible for a full refund.
How do I return an item?
Please contact us at hello@avesa.life
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is
incorrect, missing, and/or defective. Please include your order number,
photographs of the item(s) and all related references upon receiving
your package. We will do our very best to resolve your case as soon as
possible.
When will I receive my refund?
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the
card-issuing bank within 7-10 business days of receipt of the returned
item or cancellation request. Please contact the card-issuing bank with
questions about when the credit will be posted to your account. If you
haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the
refund is posted to your account.